B2B order basis

SAIKE products are usually handled by quotation, confirmed product specification, voltage, plug type, quantity and agreed order terms. Refund or return handling should be reviewed according to the confirmed order record.

Before requesting support

Please prepare the order information, product model, photos or videos of the issue, serial or label information if available, package photos and a clear description of the problem.

Return or replacement review

After receiving the information, we will review whether the issue may be handled by replacement parts, technical guidance, repair support, replacement goods or other agreed solution.

Non-quality reasons

Returns for non-quality reasons, wrong model selection, wrong voltage or plug type, customer order change, customs refusal or local import restriction should be discussed case by case before any shipment is returned.

Shipping cost

Return shipping, replacement shipping and related customs costs depend on the cause of the issue, order terms and confirmed solution.

Contact

For after-sales support, contact us through Contact Us and include model, order detail and issue description.

Important: Do not send goods back before receiving written confirmation. Unconfirmed returns may be delayed or refused by logistics or customs.